Shipping policy

Standard US shipping is always free! All items are shipped with tracking and insurance, usually within 48 hours of payment. Upgrades for expedited shipping are possible for an additional fee. Please send us a message and we will do our best to accommodate your timeline.

We ship everything in a custom gift box suitable for presentation. A unique complimentary gift card can also be included: just let us know whether it's a birthday, wedding, graduation, or anniversary gift.

INSURANCE CLAIMS:
If an item is lost in the mail, a refund for the purchase price including shipping will be given after the claim has been submitted through the carrier. The buyer will be required to fill out an affadavit in order to receive a refund, and that form will be emailed directly to the buyer through the claims process.

Refunds cannot be processed after 90 days from the date of mailing as per Shipsurance's policies. Please note: buyer must cooperate with the affadavit process in order to receive a refund.

INTERNATIONAL SHIPPING & CUSTOMS:
Due to recent changes in VAT and customs regulations, we are unable to ship to all international locations. Please contact us for availability and rates for shipping to your location.

All items are shipped insured and declared at full value of purchase (not including shipping). We are unable to mark merchandise purchased as a "gift" to avoid customs duties, as this is considered customs fraud.

All duties and customs fees are the responsibility of the buyer. Please be aware of any possible duties, VAT charges, and fees your purchase may be subject to upon arrival in your country. For example, UK residents may be charged by their customs office up to 20% VAT on the value of their purchase over £15, plus a handling fee from the Royal Mail. These fees are the responsibility of the purchaser.

We are not responsible for or able to affect customs or carrier delays.

Items refused at delivery or returned due to failure to pay customs fees will be refunded minus our 5% restock fee as well as any other fees or charges assessed at the return. Original shipping is not refundable.

PLEASE NOTE: Customers are responsible for entering the correct shipping information. Changes to a shipping address after an order is placed cannot be guaranteed. Redirection is sometimes available via USPS with an additional fee, and this fee is the sole responsibility of the buyer. Re-shipping orders returned to us due to buyer error (such as incorrect address at checkout) will incur new postage charges which are the sole responsibility of the buyer.